Frequently Asked Questions
Everything you need to know about your Chantelle shopping experience.
How do I determine the right size for me?
We provide a comprehensive size guide on each product page. Since our garments are designed with specific silhouettes in mind, we recommend measuring yourself and comparing it against our chart for the perfect fit.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items with original tags attached. Exchanges are free of charge, while returns for a refund may be subject to a small shipping fee.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What payment methods do you accept?
Chantelle accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options via Klarna and Afterpay.
Are your materials ethically sourced?
Sustainability is at our core. We partner with certified manufacturers who prioritize fair labor practices and utilize high-quality, eco-friendly fabrics wherever possible.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team.